Welcome to Best VA Solutions. Your privacy is a cornerstone of our business. This Privacy Policy outlines how we collect, use, protect, and handle your personal and business information when you visit our website, inquire about our services, or become a client. We are committed to ensuring that your data is handled with the utmost care and in compliance with all relevant regulations.
Information We Collect (Personal, Non-Personal)
We collect information to provide and improve our services. This information is gathered in the following ways, always with your consent:
- Information you provide directly: When you fill out a contact form, book a consultation, or subscribe to our newsletter, you voluntarily provide us with information. This typically includes your name, email address, phone number, and the nature of your business. We only collect this information when you choose to provide it.
- Information from advertising platforms: When you interact with our advertisements on platforms like Google Ads or Meta (Facebook/Instagram), we may collect non-personal data to analyze the effectiveness of our campaigns. This helps us understand what services are most relevant to our audience.
- Website Usage Data: We use cookies and analytics tools to understand how visitors use our website, which pages are most popular, and how we can improve the user experience.
Information We Collect (Personal, Non-Personal)
Your information is used exclusively to support your business needs and our client relationship. Key uses include:
- To respond to your inquiries and provide you with information about our services.
- To schedule and conduct consultations.
- To deliver the virtual assistant services you have contracted with us.
- To send you relevant updates or marketing materials, which you can opt-out of at any time.
We state this unequivocally: We do not and will not sell, rent, or trade your personal or business information to any third parties for their marketing purposes.
Data Security
We take data security with the utmost seriousness. Our security protocols are designed to protect your information from unauthorized access, disclosure, alteration, and destruction.
- HIPAA Compliance: All of our Healthcare Medical Virtual Assistants are required to complete rigorous HIPAA certification. We are trained in handling Protected Health Information (PHI) with the highest level of security and confidentiality.
- Access Control: We operate on a principle of least privilege, meaning our VAs only have access to the information and systems essential to perform their duties for you.
- Password Security: We enforce strict password management policies, including the regular changing of passwords and the use of secure password managers.
• Secure Infrastructure: We utilize secure networks, encrypted communication channels, and robust data storage solutions to safeguard your information at all times.
Third-Party Disclosure
We do not disclose your information to outside parties unless it is necessary to provide your service or we are required by law. For your complete protection and peace of mind, we will sign a Non-Disclosure Agreement (NDA) with you upon request. This creates a legally binding commitment to protect your trade secrets and confidential information, ensuring our entire team is held to the strictest standards of confidentiality
Your Rights
You have full control over your information and our engagement.
- Right to Opt-Out: You can opt-out of receiving marketing communications from us at any time.
- Right to Access and Correct: You have the right to request a copy of the information we hold about you and to correct any inaccuracies.
- Right to Cancel: You can choose to cancel your service with us at any time. To ensure a smooth and professional transition of tasks and data, we ask that you provide at least a 15-day written notice where possible.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please do not hesitate to contact us.
- US Phone: +1 239 376 1218
- WhatsApp: +63 928 334 6730
- Email: services@bestvasolutions.com
Terms & Conditions
Agreement to Terms
As a Client, you agree to provide timely and accurate information necessary for us to perform our services, provide clear direction and feedback, and use our services for lawful purposes only. You are responsible for providing access to any third-party systems (CRMs, EMRs, etc.) required for the service.
Description of Services
Best VA Solutions provides remote virtual assistant services, including but not limited to Telemarketing, Healthcare Medical Virtual Assistance, and Bookkeeping, as detailed on our website. The specific scope of services for each client will be outlined in a separate Service Level Agreement (SLA) or initial engagement proposal.
User Responsibilities
As a Client, you agree to provide timely and accurate information necessary for us to perform our services, provide clear direction and feedback, and use our services for lawful purposes only. You are responsible for providing access to any third-party systems (CRMs, EMRs, etc.) required for the service.
Payment and Billing
Services are billed every week usually on Saturdays. Based on the services you avail, we can accommodate payment every 15 days. Invoices will be sent electronically and are due upon receipt and within three days thereafter. Failure to make timely payments may result in a temporary suspension of services until the balance is settled. All fees are quoted in US Dollars unless otherwise specified. We can receive ACH payments (from our US bank account), Wire Transfer, PayPal, and Wise payments.
Confidentiality and Security
We consider all client information—including business practices, client lists, financial data, and personal information—to be strictly confidential. Our commitment to confidentiality is outlined in our Privacy Policy and can be legally enforced through a Non-Disclosure Agreement (NDA). After client engagement, we destroy information and remove our accounts with the client for safety. We also utilize VPN upon client request and utilize LastPass for password security.
Limitation of Liability
Best VA Solutions strives to provide the highest quality of service. However, in no event shall our company or our staff be liable for any lost profits, lost data, or any indirect, incidental, or consequential damages arising out of or in connection with our services. Our total liability to you for any and all claims shall not exceed the amount paid by you for the services rendered in the preceding month.
Termination of Services
Either the Client or Best VA Solutions may terminate the service agreement at any time. We request a written notice of at least 15 days to allow for a proper and complete handover of all tasks, data, and credentials, ensuring a seamless transition for your business.
Governing Law
This agreement and any dispute arising out of it shall be governed by the laws of the Republic of the Philippines. Best VA Solutions is a fully registered business entity with the Department of Trade and Industry (DTI) and the Bureau of Internal Revenue (BIR) of the Philippines, and we adhere to all local business laws and regulations.