Terms and Conditions
By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions.
Please read them carefully. If you do not agree to these Terms, you must not use our services.
Scope of Services
Healthcare Virtual Assistance:
We provide administrative and support services related to healthcare, which may include scheduling, patient communications, medical billing, transcription, and other related tasks. Our services do not include medical diagnosis, treatment, or advice. All healthcare decisions should be made by licensed medical professionals.
Bookkeeping Virtual Assistance:
We offer bookkeeping services, including but not limited to, financial record-keeping, invoicing, account reconciliation, and payroll management. Our services are designed to support your financial management but do not constitute financial, tax, or legal advice. Please consult a certified professional for such services.
General Virtual Assistance:
We provide a range of general virtual assistant services, including data entry, appointment setting, content creation, social media management (SMM), and other administrative support tasks. These services are designed to help streamline your business operations and enhance productivity.
Eligibility
By using our services, you represent that you are at least 18 years of age, have the legal capacity to enter into these Terms, and will comply with all applicable laws and regulations.
Account Registration and Security
To access certain services, you may be required to create an account. You agree to:
a.) Provide accurate, current, and complete information during the registration process.
b.) Maintain the confidentiality of your account credentials.
c.) Notify us immediately of any unauthorized use of your account.
d.) You are responsible for all activities that occur under your account.
Client Responsibilities
Provision of Information: You agree to provide all necessary and accurate information required for us to deliver our services effectively. This includes, but is not limited to, patient data for healthcare services and financial records for bookkeeping services.
Compliance: You are responsible for ensuring that your use of our services complies with all applicable laws and regulations, including those related to healthcare and financial data protection.
Communication: You must promptly communicate any changes in your information or service requirements to ensure uninterrupted service delivery.
Fees and Payment
Service Fees: The fees for our services are outlined in your service agreement or as communicated to you during the onboarding process. All fees are subject to change with prior notice.
Payment Terms: Payment is due upon receipt of an invoice unless otherwise specified. Late payments may incur additional charges as specified in the service agreement.
Refund Policy: All payments made are non-refundable unless otherwise stated in the service agreement or required by law.
Confidentiality and Data Protection
Confidential Information: Both parties agree to treat all non-public information disclosed during the course of the service relationship as confidential and not to disclose it to third parties without prior written consent.
Data Protection: We comply with applicable data protection laws, including HIPAA for healthcare data and other relevant regulations for financial data. For more information, please refer to our Privacy Policy (link to the privacy policy).
Intellectual Property
Ownership: All intellectual property rights, including but not limited to trademarks, logos, and service content, are the exclusive property of Aguas-Rosales Company or its licensors. Unauthorized use of our intellectual property is strictly prohibited.
License: We grant you a limited, non-exclusive, non-transferable license to use our website and services for your internal business purposes. This license does not grant you any rights to our intellectual property beyond what is explicitly allowed.
Service Availability and Modifications
Service Availability: We strive to ensure our services are available at all times. However, we do not guarantee uninterrupted access and may suspend or terminate services for maintenance, upgrades, or other reasons beyond our control.
Modifications: We reserve the right to modify or discontinue any aspect of our services or these Terms at any time. Any significant changes will be communicated to you, and continued use of our services after such changes constitutes acceptance of the new Terms.
Limitation of Liability
No Warranties: Our services are provided “as is” without any warranties, express or implied.
We do not guarantee the accuracy, completeness, or timeliness of the information provided through our services.
Liability Limitation: To the maximum extent permitted by law, Best VA Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability in any matter related to the service shall not exceed the fees paid by you for the service in question.
Indemnification
You agree to indemnify, defend, and hold harmless Best VA Solutions, its affiliates, and its respective directors, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of our services, your violation of these Terms, or your violation of any third-party rights.
Termination
Termination by You: You may terminate your service agreement with us at any time, subject to any specific terms outlined in the agreement.
Termination by Us: We reserve the right to terminate or suspend your access to our services if you violate these Terms or engage in conduct that we deem harmful to our interests or the interests of others.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State from which our services is availed without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our services shall be resolved in the courts.
Dispute Resolution
Mediation: In the event of a dispute, both parties agree to attempt to resolve the issue through mediation before pursuing litigation.
Arbitration: If mediation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the applicable state.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Best VA Solutions and supersede any prior agreements or understandings.
Contact Information
If you have any questions about these Terms or our services, please contact us at:
Best VA Solutions
Email: info@bestvasolutions
+1 866-515-3102